All orders are processed within 1 business day and are shipped Monday to Friday. All deliveries must be signed for. Ensure that someone will be available between 9am and 8pm to sign for the delivery.

Note: The estimated delivery date provided at checkout is an estimate and may be subject to change. For more detailed delivery information, click on the tracking link in your shipment confirmation email.

We cannot deliver to PO Box, Parcel Locker or Freight Forwarding addresses.

Orders to these addresses may be subject to cancellation.

If you require any changes to your order; including incorrect address details and/or item sizing, contact Client Services immediately. We cannot guarantee any amendments to your order. If your order has already been processed, ALIVE does not accept responsibility for incorrect details entered.

UNITED STATES

• Standard Shipping – 2-8 days depending on location.
• Priority Mail – 1-5 days depending on location.

INTERNATIONAL

• International Standard – 1-3 weeks

All orders are processed within 1 business day and are shipped Monday to Friday. All deliveries must be signed for. Ensure that someone will be available between 9am and 8pm to sign for the delivery.

Note: The estimated delivery date provided at checkout is an estimate and may be subject to change. For more detailed delivery information, click on the tracking link in your shipment confirmation email.

You will receive a confirmation email upon placing your order and again once your order has been packed. The packing confirmation email will contain your delivery tracking link. If you purchased multiple items in your order, these may be shipped to you in separate parcels. If this occurs, you will receive a unique tracking numbers for each shipment.

In the case of any delay to processing times for any delivery service, you will be notified by email.

You can also get updated order status and tracking from your My Account page. If you have any further enquiries you can reach out to Client Services who will provide you with an update on your order status.

We accept payments via Apple Pay, American Express, Visa, and AfterPay.  ALIVE gift cards can also be used at the checkout.

For orders to countries outside of United States, orders are primarily shipped on a Delivery Duty Paid (DDP) basis. This means duties and taxes are calculated and charged based on the items ordered for your shipment destination at checkout. For some destinations orders will be shipped Delivered Duty Unpaid (DDU) and you may be required to pay duties and taxes on customs entry arrival into your country.

You may return your ALIVE item(s) by sending it back within 15 days from the date of delivery. Items returned outside this period will not be accepted. 

Read more on our returns policy here.

Send us an email to info@alivenewyorkcity.com

We currently don’t offer exchanges on purchases made from the Online Store, however if you wish to exchange an item for another style or size, we recommend you simply return your item for an Online Store refund or credit and then purchase the new item separately.

You will receive email notification once your return is processed, this will occur within 5 business days of receiving your return

Should you wish to return an item, ALIVE do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders) with the exception of Canada. Reach out to us for support with Canadian duties and taxes. Residents from all other countries can contact their local customs office to obtain a tax refund.

Product sizing and measurements can be found under the “Sizing” tab of each product. If you have specific questions, please email us.

Each individual item has its own care instructions. We recommend referring to the item product page or the care tag in the garment for all care instructions.